Terms and Conditions | Asap Moving

ASAP Moving Co. LLC

Service Agreement Terms and Conditions

Version Date: June 2026

By digitally signing, accepting, approving, or paying an Estimate, Order, invoice, deposit request, payment request, or related transaction document through QuoteIQ or any other electronic estimate, invoicing, payment, or signature platform used by Company, Customer agrees to the accepted Order, scope of work, pricing, deposit and payment terms, and these Service Agreement Terms and Conditions.

This Service Agreement Terms and Conditions document (this "Agreement") is entered into by and between ASAP Moving Co. LLC, an Indiana limited liability company ("Company"), and the customer identified in the accepted Estimate, Order, invoice, payment request, or other transaction record ("Customer"). Company and Customer may be referred to individually as a "Party" and collectively as the "Parties."

This Agreement applies to all moving, packing, loading, unloading, transportation, storage-related, specialty-item, commercial, residential, senior relocation, real-estate-related, restoration-related, and related services provided by Company to Customer (collectively, the "Services").

This Agreement is incorporated into and made part of each estimate, order, invoice, scope of work, proposal, service description, addendum, attachment, payment request, or related transaction document issued, displayed, attached, linked, uploaded, referenced, or presented by Company and digitally signed, accepted, approved, paid, or otherwise agreed to by Customer through Company's electronic estimate, invoicing, payment, or signature platform, including QuoteIQ or any successor platform.

For purposes of this Agreement, "Order" means the accepted estimate, invoice, job record, work order, scope of work, service selection, pricing record, payment request, or related transaction record accepted by Customer through Company's electronic platform. The effective date of this Agreement for each move or service transaction is the date Customer digitally signs, accepts, approves, pays, or otherwise agrees to the applicable Order.

Services; Scope; Performance

1.1 Services

Company agrees to provide professional moving and related services to Customer as described in the accepted Order. Services may include, without limitation, packing, loading, transporting, unloading, unpacking if separately agreed, disassembly and reassembly if separately agreed, storage-unit loading or unloading, specialty-item moving, commercial moving, office moving, senior relocation assistance, realtor or pre-listing packout assistance, contents packout assistance, and other moving-related services separately agreed to by Company and Customer.

The Services may involve Customer's personal property, household goods, furniture, business property, records, equipment, inventory, contents, and related items (collectively, the "Items").

1.2 Covered Service Types

This Agreement applies to all Services performed by Company, including without limitation:

Residential moves involving single-family homes, apartments, condominiums, senior living residences, assisted living residences, and similar dwellings;
Commercial, office, retail, medical office, professional office, warehouse, storage, and other non-residential moves;
Senior relocation services;
Realtor-related, pre-listing, staging-related, downsizing, and packout services;
Storage-unit moves, loading, unloading, or transportation to or from storage facilities;
Fire, water, restoration-related, or contents packout services when separately agreed in the Order; and
Specialty-item moving, including heavy, fragile, oversized, antique, or unusually shaped Items, when separately agreed in the Order.

1.3 Scope of Work Controls

Company is responsible only for the specific Services and scope of work described in the accepted Order. Any work, item, room, location, service, stop, packing need, disassembly, reassembly, specialty handling, appliance service, storage service, or additional task not listed in the accepted Order is outside the original scope unless separately approved by Company.

Company may, in its sole and exclusive discretion, agree to perform additional work outside the original scope. Any additional work may result in additional charges, additional time, additional crew needs, additional truck or equipment needs, additional trips, or adjusted completion expectations.

1.4 Method of Performance

Unless expressly and specifically stated otherwise in the accepted Order, Company shall have the sole and exclusive discretion to determine the method, details, sequence, means, personnel, equipment, truck size, route, loading approach, protection method, and performance plan for the Services, provided that Company exercises reasonable care consistent with generally accepted professional moving industry standards applicable to moves of similar nature and scope in Indiana.

Customer may identify the result to be achieved, such as which Items are to be moved and where Items are to be delivered, but Customer shall not control or direct the manner or means by which Company, its employees, contractors, subcontractors, or service providers perform the Services.

1.5 No Guarantee of Specific Time

Unless expressly set forth in the accepted Order as a guaranteed delivery or performance time, any schedule, time, date, arrival window, or completion window provided by Company is an estimate only and may be reasonably adjusted due to traffic, weather, mechanical issues, safety considerations, force majeure events, move-day conditions, customer readiness, labor availability, or other causes beyond Company's reasonable control. Company shall not be liable for loss, damage, cost, or expense arising out of or relating to any delay in performance, provided that Company uses commercially reasonable efforts to perform the Services within a reasonable time.

1.6 Compliance with Law

Company shall perform the Services in compliance with applicable federal, state, and local laws, regulations, and ordinances that apply to Company's operation of commercial moving services in Indiana. Customer shall comply with all applicable laws regarding the Items, including laws governing ownership, possession, access, and transport of any regulated property.

Pricing; Rates; Estimates; No Flat Rates

2.1 Movers-Per-Hour Pricing Model

Unless a different written rate is expressly stated in the accepted Order, standard labor is billed at ninety dollars ($90.00) per mover, per hour, subject to the applicable minimum charge and other terms stated in this Agreement and the accepted Order. Customer acknowledges that final labor charges are calculated based on the actual billable time incurred by the crew multiplied by the number of movers assigned to the job.

2.2 Minimum Charges

Unless a different minimum is expressly stated in the accepted Order, Company requires a two (2) hour minimum per job. After the applicable minimum, billable time may be charged in hourly increments or other increments stated in the accepted Order or Company's then-current payment policies.

2.3 No Package Services; No Special Deals; No Flat Rates

Company does not provide package services, bundled moving deals, special promotional service packages, guaranteed maximum prices, or flat-rate moving services unless expressly stated in a separate written agreement signed or electronically accepted by Company. All standard moving services are billed according to Company's movers-per-hour pricing model, plus any applicable truck, vehicle, fuel, mileage, travel, material, storage, specialty-item, administrative, payment processing, waiting, delay, additional trip, or other charges stated in the accepted Order or this Agreement.

2.4 Estimates Are Not Fixed Quotes; No Ceiling on Estimates

Any estimate of time, price, labor, crew size, truck size, materials, completion timing, or anticipated cost provided by Company is an estimate only and is based on the information available to Company at the time the estimate is prepared.

Unless expressly stated in a separate written agreement signed or electronically accepted by Company as a fixed price or guaranteed service, no estimate, price range, time range, arrival window, completion window, anticipated cost, or preliminary quote shall be deemed a fixed quote, guaranteed price, guaranteed completion time, maximum price, price ceiling, cap on charges, or promise that the move will be completed within a specific number of hours.

Customer acknowledges that final charges may be higher or lower than the estimate and are based on the actual Services performed, actual billable time incurred, actual crew size, actual truck or equipment needs, materials used, travel or mileage charges, and other applicable charges under the accepted Order and this Agreement.

2.5 Factors Affecting Final Charges

Actual time and final charges may vary based on the final scope, actual inventory, access conditions, preparation, packing condition, number of items, number of boxes, stairs, elevators, parking, long carries, weather, traffic, customer-added tasks, truck loading conditions, additional trips, additional stops, delays, waiting time, building restrictions, customer readiness, and other move-day conditions.

2.6 No Reliance on Informal Statements

Customer acknowledges and agrees that Customer may not rely on verbal statements, informal comments, advertising language, rough time guesses, preliminary discussions, text messages, phone calls, emails, or other communications to change the accepted Order, the pricing model, or this Agreement unless the change is expressly stated in a written or electronic record accepted by Company and Customer in accordance with this Agreement.

Changed Scope; Overflow; Additional Trips

3.1 Estimate Based on Disclosed Scope

Customer acknowledges that Company's estimate is based on the Items, rooms, services, access conditions, addresses, stops, packing condition, special items, photos, videos, inventory, and other move details disclosed to Company before the Order is accepted.

3.2 Changed Scope

If the actual move differs from the disclosed scope, the final time, cost, crew size, truck size, number of trips, number of trucks, materials required, and completion expectations may change. Changed scope may include, without limitation:

Additional Items not previously disclosed;
More boxes, furniture, equipment, supplies, or contents than disclosed;
Additional rooms, closets, garages, basements, attics, sheds, storage areas, offices, or commercial spaces;
Customer-packed Items that are not ready, not sealed, not labeled, overfilled, underpacked, poorly packed, or unsafe to move;
Items requiring packing, wrapping, disassembly, reassembly, disconnecting, reconnecting, or special handling not included in the accepted Order;
Additional pickup, delivery, disposal, storage, or intermediate stops;
Poor access, parking restrictions, elevator delays, loading dock delays, long carries, stairs, blocked access, unsafe conditions, or building restrictions;
Heavy, fragile, oversized, antique, high-value, or specialty Items not disclosed before acceptance of the Order;
Customer-added tasks on move day; or
Any other condition that materially changes the labor, time, risk, equipment, truck space, or planning required to complete the Services.

3.3 Overflow and Truck Capacity

Customer acknowledges that trucks have limited space and weight capacity. If the Items exceed the capacity of the truck, trucks, crew, time, or equipment planned based on the disclosed scope, Company may, in its sole discretion:

Make additional trips;
Schedule additional time;
Use additional personnel, trucks, or equipment if available;
Move only the Items that reasonably fit within the planned truck, time, and scope;
Prioritize Items based on Customer direction and Company's professional judgment; or
Decline to move additional Items outside the agreed scope.

Additional trips, time, trucks, personnel, equipment, materials, or services may result in additional charges.

Deposit; Fees; Payment Terms

4.1 Deposit Requirement

As a condition precedent to scheduling, confirming, reserving, and performing Services, Customer shall pay Company a deposit equal to fifty percent (50%) of the estimated total charges for the applicable move or service transaction, unless a different deposit amount is expressly stated in the accepted Order.

The deposit is due before the move is scheduled, confirmed, or reserved and before Company dispatches personnel, contractors, subcontractors, trucks, equipment, or materials.

4.2 Application of Deposit

The deposit shall be applied as a credit against the total fees and charges owed by Customer for the Services, subject to the cancellation, rescheduling, forfeiture, and payment terms in this Agreement and the accepted Order.

4.3 Service Fees

Customer shall pay Company the fees and charges stated in the accepted Order and this Agreement, which may include, without limitation:

Hourly labor charges;
Charges for employees, contractors, subcontractors, or other personnel;
Truck, vehicle, fuel, mileage, travel, or equipment charges;
Packing material, supply, or protection material charges;
Charges for stairs, long carries, elevators, loading docks, parking issues, delays, specialty Items, heavy Items, or extraordinary conditions;
Storage-related, waiting, delay, additional trip, or rescheduling charges;
Administrative, cancellation, collection, payment processing, or other applicable fees stated in the Order or permitted by law; and
Taxes or governmental fees, if applicable.

4.4 Balance Due

Unless otherwise agreed in writing, the remaining balance after application of the deposit is due immediately upon completion of the Services and before Company's personnel, contractors, subcontractors, vehicles, or equipment depart from the final service location. Company may require payment in full before unloading, final placement, completion of additional work, or departure from the job site where permitted by law and the accepted Order.

4.5 Disputes Do Not Excuse Payment of Undisputed Charges

Customer's dissatisfaction, estimate variance, alleged delay, alleged damage, service-related concern, or dispute does not excuse Customer's obligation to timely pay undisputed labor, truck, travel, material, storage, administrative, or service charges owed under the accepted Order and this Agreement.

4.6 Form of Payment

Accepted forms of payment shall be as stated in the accepted Order or Company's then-current written payment policies. Company may refuse personal checks or any payment method that presents an undue risk of non-collection.

4.7 Late Payments; Collection Costs

Any unpaid amount due under this Agreement or any Order shall accrue interest from the due date until paid in full at the rate of one percent (1%) per month, or the maximum amount permitted by applicable law, whichever is less.

Customer shall be responsible for reasonable collection costs, attorneys' fees, court costs, filing fees, service fees, and other expenses incurred by Company in collecting past-due amounts, to the fullest extent permitted by law.

Rescheduling; Cancellations; Deposit Forfeiture

5.1 One-Time Rescheduling Right

Customer may reschedule the scheduled move date or start time one time without forfeiting the deposit if:

Customer provides Company written or documented notice at least seventy-two (72) hours before the scheduled move start time or scheduled crew arrival window, whichever is earlier; and
The new requested date and time are mutually agreed upon by the Parties and reasonably available on Company's schedule.

5.2 Additional Rescheduling

Any rescheduling request beyond the one-time rescheduling permitted above is subject to Company's prior written or documented approval, may result in additional fees, and may be treated by Company as a cancellation and new booking.

5.3 Deposit Forfeiture for Late Rescheduling or Cancellation

Customer acknowledges that Company commits substantial resources in reliance on Customer's scheduled move, including crew scheduling, contractor availability, truck planning, equipment allocation, materials, administrative time, and lost scheduling opportunities.

If Customer cancels the move or requests to reschedule without at least seventy-two (72) hours advance notice, the deposit shall be deemed earned by Company and irrevocably forfeited by Customer as liquidated damages, to the fullest extent permitted by applicable law.

5.4 Characterization of Deposit

The Parties acknowledge and agree that the forfeited deposit is intended to compensate Company for anticipated or actual costs and losses arising from late rescheduling or cancellation, including labor and contractor commitments, equipment reservation and staging, lost scheduling opportunities, administrative time, and overhead expenses. The Parties further agree that such costs may be difficult or impracticable to calculate with mathematical precision at the time of contracting and that deposit forfeiture is intended to constitute enforceable liquidated damages and not a penalty.

5.5 Company's Right to Cancel or Reschedule

Company may cancel, pause, decline, terminate, or reschedule Services without liability if:

Conditions at the origin, destination, or other service location pose an unreasonable risk to health, safety, personnel, property, vehicles, equipment, or third parties;
Weather, road conditions, vehicle breakdowns, labor shortages, emergencies, governmental orders, force majeure events, or other circumstances beyond Company's reasonable control prevent safe or reasonable performance;
Customer fails to pay the deposit or any required amount when due;
Customer materially changes the scope of work;
Customer fails to provide safe, lawful, or reasonable access;
Customer includes Prohibited Items or hazardous materials; or
Customer otherwise materially breaches this Agreement or the accepted Order.

If Company cancels or reschedules for reasons not caused by Customer, Company shall use commercially reasonable efforts to reschedule the Services. If the Parties do not reschedule within a reasonable time, Company shall refund any deposit not already applied to Services actually performed or costs actually incurred.

Use of Contractors and Subcontractors

6.1 Right to Engage Contractors

Customer expressly acknowledges and agrees that Company may, in Company's sole discretion, engage or utilize employees, independent contractors, subcontractors, third-party service providers, or other personnel (collectively, "Personnel") to perform all or any portion of the Services, including without limitation packing, loading, unloading, driving, transportation, specialty handling, and related work.

6.2 Responsibility for Coordination

Company shall remain responsible for overall management and coordination of the Services. Unless otherwise required by applicable law, Customer shall not have a direct contractual relationship with any contractor, subcontractor, or service provider engaged by Company for the Services, and Customer shall assert any claim relating to the Services against Company rather than against individual Personnel.

6.3 Relationship of the Parties

Company is an independent contractor and not an employee, partner, joint venturer, or agent of Customer. Nothing in this Agreement shall be construed to create any partnership, joint venture, agency, employment, or fiduciary relationship between Customer and Company or any Personnel.

Customer Obligations; Access; Preparation

7.1 Access and Cooperation

Customer shall:

Provide safe, reasonable, and lawful access to all service locations;
Ensure that building management, landlords, property owners, homeowners' associations, senior living facilities, commercial buildings, storage facilities, loading dock managers, or other third parties provide all necessary approvals, elevator reservations, dock access, parking access, gate codes, keys, and permissions;
Inform Company in advance of any parking restrictions, elevator restrictions, loading dock restrictions, time limits, stairs, long carries, tight access, steep driveways, low clearances, unpaved access, structural limitations, or other conditions affecting the move;
Ensure that walkways, driveways, stairs, hallways, rooms, and access points are reasonably clear and safe;
Ensure that pets, children, visitors, or third parties do not interfere with the Services; and
Cooperate with Company's reasonable instructions and requests.

7.2 Packing and Preparation

Unless the accepted Order expressly states that Company will provide packing Services, Customer is responsible for packing all Items securely and appropriately for transport, including use of appropriate boxes, padding, and protective materials.

Customer-packed Items must be properly boxed, closed, taped, labeled when appropriate, and packed with adequate protection. Company shall not be responsible for damage caused by inadequate, improper, unsafe, overfilled, underfilled, unlabeled, or customer-performed packing.

Delays caused by Customer's lack of preparation, incomplete packing, disorganization, blocked access, missing keys, building restrictions, elevator delays, unavailable representatives, or other customer-controlled conditions are billable at the applicable hourly rate and may increase final charges.

7.3 Presence of Customer or Representative

Customer or Customer's authorized adult representative shall be present or reasonably available at the origin, destination, and any other service location during the Services to provide access, answer questions, identify Items, approve scope changes, review conditions, make decisions, and make required payments.

If Customer or Customer's representative is not present or reasonably available, Company may postpone, pause, terminate, reschedule, or modify the Services and may charge for wait time, additional trips, or related costs.

7.4 Oversized Items and Tight Access

Customer is responsible for informing Company before the move of any oversized Items, unusually heavy Items, narrow doorways, tight turns, narrow stairways, low ceilings, elevator limits, doorway clearance issues, balcony access, steep driveways, weight limits, weak floors, fragile flooring, or other conditions that may affect whether Items can be safely moved through the origin, destination, or any intermediate location.

Company may decline to move any Item if Company determines that the Item cannot be moved safely, lawfully, or reasonably through the available access points, or if the movement would create an unreasonable risk of damage, injury, or property loss. If Customer requests that Company attempt to move an Item through tight, difficult, or risky access, the risk of damage may be increased and additional charges may apply.

Prohibited Items; Hazardous Materials

8.1 Prohibited Items

For safety, legal, and regulatory reasons, Company does not move, handle, pack, transport, or store:

Food or perishable consumables, including refrigerated, frozen, or fresh food items;
Fireworks, flares, or pyrotechnic devices;
Dangerous, unusual, toxic, corrosive, hazardous, or flammable chemicals;
Explosives, explosive devices, or materials regulated as explosives;
Firearms, guns, ammunition, or related firearm components;
Gasoline, propane tanks, fuels, solvents, paints, pesticides, or similar hazardous materials;
Illegal items or property Customer does not have legal authority to possess or transport;
Live animals, plants requiring special care, or biological materials;
Items that pose an unreasonable risk to health, safety, personnel, vehicles, equipment, or property; or
Any other item Company reasonably determines is unsafe, unlawful, unsuitable, or unacceptable for transport.

8.2 Customer Duty and Warranty

Customer shall not include Prohibited Items in any box, container, furniture piece, bag, vehicle, storage unit, room, or group of Items to be handled by Company. Customer represents and warrants that Customer will not intentionally or negligently include any Prohibited Items among the Items tendered to Company and shall promptly notify Company if Customer becomes aware before or during the move that Prohibited Items have been or may have been included.

8.3 Remedies

If Company discovers or reasonably suspects the presence of Prohibited Items or unsafe materials, Company may, without liability:

Refuse to move the item;
Remove the item from Company's truck, equipment, or work area;
Leave the item at or near the pickup or delivery location;
Suspend, pause, or terminate the Services;
Take reasonable steps to secure the item;
Report the item or circumstances to appropriate authorities if required or appropriate; and
Charge Customer for delays, additional labor, additional trips, costs, or damages caused by the Prohibited Item.

Customer shall indemnify, defend, and hold Company harmless from any claim, loss, damage, fine, penalty, injury, cost, expense, or attorneys' fee arising from Prohibited Items, hazardous materials, illegal items, or Customer's failure to comply with this section, except to the extent caused by Company's gross negligence or willful misconduct.

Ownership and Authority

Customer represents and warrants that:

Customer owns the Items or has full legal right, power, and authority to authorize Company to pack, handle, move, store, transport, or deliver the Items;
The Items are free from liens, security interests, ownership disputes, or third-party claims except as disclosed to Company in writing before the Services begin; and
No third party has any ownership, possessory, security, or legal interest that would prevent or materially impair Company's performance of the Services.

Customer shall indemnify, defend, and hold Company harmless from any claim, loss, cost, expense, or attorneys' fee arising from any third-party claim involving ownership, possession, authority, lien, security interest, or legal right to the Items, except to the extent caused by Company's gross negligence or willful misconduct.

Valuable Items; High-Value Property

10.1 Disclosure Requirement

Certain Items require special handling, special preparation, additional protection, separate planning, or additional risk allocation. These Items include, without limitation:

Jewelry, precious metals, gemstones, cash, coins, or similar valuables;
Artwork, antiques, collectibles, memorabilia, rare books, heirlooms, or irreplaceable Items;
High-end electronics, televisions, audio-visual equipment, computer equipment, servers, or business technology;
Designer apparel, furs, luxury goods, or high-value personal property;
Pianos, grandfather clocks, safes, hot tubs, pool tables, appliances, glass, mirrors, marble, stone, fragile furniture, oversized Items, or unusually heavy Items;
Residential personal property valued at more than $3,000.00 per item or set;
Commercial property valued at more than $8,000.00 per item or set; and
Any Item Customer regards as valuable, fragile, sentimental, irreplaceable, or requiring special protection.

10.2 Written Disclosure

Customer must disclose Valuable Items to Company in writing before the move begins. Written disclosure may be made through the accepted Order, estimate notes, electronic messages, email, text, QuoteIQ notes, uploaded photos, or another written format accepted by Company. Customer's disclosure should identify the Item, estimated value, location, special handling instructions, known weaknesses, pre-existing damage, and any manufacturer or professional-service requirements.

10.3 Undisclosed Valuable Items

Company cannot reasonably provide special protection, staffing, equipment, planning, valuation, insurance coordination, or handling procedures for Valuable Items not accurately and timely disclosed by Customer. To the fullest extent permitted by law, Company shall not be liable for loss of or damage to any undisclosed Valuable Item except to the extent caused by Company's gross negligence or willful misconduct.

10.4 Company Is Not an Insurer

Company is not an insurer of Customer's Items. Company does not provide insurance coverage for Customer's Items unless expressly required by law or separately agreed in writing. Customer is responsible for obtaining any homeowner's, renter's, commercial property, inland marine, special articles, or other insurance Customer wants for the Items, including Valuable Items.

Specialty Items; Appliances; Technical Items

11.1 Specialty Items

Specialty Items may include, without limitation, pianos, safes, hot tubs, pool tables, grandfather clocks, antiques, artwork, large appliances, exercise equipment, commercial equipment, medical equipment, oversized furniture, fragile furniture, marble or stone Items, glass Items, unusually heavy Items, unusually shaped Items, or Items requiring special tools, knowledge, equipment, disassembly, reassembly, disconnecting, reconnecting, or manufacturer-specific procedures. Company may decline, pause, condition, or separately price Services involving Specialty Items.

11.2 Disconnects, Reconnects, and Manufacturer-Specific Work

Unless expressly included in the accepted Order, Company is not responsible for disconnecting, reconnecting, uninstalling, reinstalling, servicing, calibrating, plumbing, wiring, gas connections, water lines, electrical connections, appliance connections, mounted fixtures, built-in Items, Sleep Number or adjustable beds, complex electronics, medical equipment, commercial equipment, or manufacturer-specific systems.

Customer is responsible for arranging qualified technicians, plumbers, electricians, appliance specialists, manufacturer technicians, or other professionals when required or appropriate. Company shall not be responsible for damage, malfunction, warranty issues, leaks, electrical issues, mechanical issues, data loss, calibration issues, or operational failure related to technical disconnects, reconnects, disassembly, reassembly, or manufacturer-specific work unless such service is expressly agreed in writing and damage is caused by Company's negligence.

Pre-Existing Damage; Condition Issues

12.1 Pre-Existing Damage

Customer acknowledges that Items may have pre-existing damage, weakness, instability, wear, loose parts, prior repairs, poor construction, concealed defects, internal damage, or structural compromise that may not be fully visible before moving. Pre-existing damage may include, without limitation, scratches, dents, chips, cracks, broken parts, loose legs, weak joints, worn surfaces, stains, tears, delamination, water damage, sun damage, missing hardware, prior repair marks, warped materials, internal damage, or weakened particle board or pressboard furniture.

12.2 Documentation

Company may document pre-existing damage or condition concerns through photos, videos, written notes, estimate notes, QuoteIQ notes, text messages, email, or move-day documentation. Customer agrees that such documentation may be used to establish the condition of Items before, during, or after the Services.

12.3 Responsibility for Pre-Existing or Concealed Damage

Company shall not be responsible for pre-existing damage, internal damage, latent damage, concealed damage, weak construction, manufacturer defects, prior repairs, wear and tear, or damage that is not reasonably discoverable by ordinary visual inspection, except to the extent Company causes materially greater damage through negligence or willful misconduct.

Premises Damage; Walls; Floors; Doors; Access Areas

13.1 Premises Risk

Customer acknowledges that moving large, heavy, fragile, oversized, or irregularly shaped Items through homes, apartments, offices, stairways, elevators, hallways, doorways, driveways, loading areas, storage units, and other access areas involves risk of contact with walls, floors, doors, trim, railings, ceilings, landscaping, pavement, elevators, and other premises surfaces. Company will use reasonable care to reduce such risks, but Company does not guarantee that premises surfaces will not be scuffed, marked, scratched, dented, or damaged during the movement of Items.

13.2 Premises Conditions

Company shall not be responsible for damage arising from pre-existing property conditions, weak surfaces, loose flooring, weak railings, loose trim, narrow access, inadequate clearance, uneven surfaces, fragile flooring, poor lighting, unsafe premises, tight spaces, building defects, customer-directed movement through difficult areas, or conditions not disclosed to Company before the Services begin, except to the extent caused by Company's negligence or willful misconduct.

13.3 Floor, Wall, and Property Protection

Company may use reasonable protective measures when practical and appropriate, including floor protection, blankets, pads, bands, dollies, sliders, or other equipment. Customer acknowledges that protection methods reduce risk but do not eliminate all risk. If Customer declines recommended protection, fails to provide adequate time or access for protection, or requests that Services proceed despite elevated premises risk, Customer assumes the additional risk except to the extent damage is caused by Company's gross negligence or willful misconduct.

Customer-Directed Risk

If Customer instructs Company to move an Item, perform a task, use an access path, move through a tight area, attempt a difficult maneuver, move an Item without recommended preparation, or proceed under conditions that Company identifies or reasonably believes to be risky, difficult, unsafe, or likely to cause damage, Company may refuse the task or proceed only with Customer's documented approval.

Customer assumes the additional risk associated with Customer-directed movement, customer-requested shortcuts, customer-declined protection, customer-directed placement, or customer instructions that increase risk, except to the extent damage is caused by Company's gross negligence or willful misconduct. Documented approval may include written approval, text message approval, email approval, QuoteIQ note, recorded statement where lawful, signed acknowledgment, or other written or electronic confirmation.

Photo, Video, and Documentation Consent

Customer authorizes Company to take photos and videos of Items, trucks, equipment, loading, unloading, packing, unpacking, access conditions, parking conditions, stairways, elevators, doorways, rooms, storage units, pre-existing damage, completed work, job-site conditions, and any claimed damage or issue.

Company may use such photos, videos, notes, messages, and records for documentation, quality control, training, job planning, claim investigation, insurance communication, dispute resolution, legal compliance, and internal business records. Company will not intentionally disclose private customer information for unrelated purposes, but Customer acknowledges that documentation may be retained in Company's records and may be shared with insurers, attorneys, contractors, payment processors, software providers, or other parties as reasonably necessary for business, legal, insurance, or claim-related purposes.

Marketing use of identifiable customer property, address information, or personal information shall require Customer permission unless the image or video does not reasonably identify Customer or Customer's private information.

Risk of Loss; Limitations of Liability

16.1 Standard of Care

Company shall exercise reasonable care in the handling, loading, transporting, and unloading of Items, consistent with professional moving industry standards for similar moves in Indiana. Company does not guarantee that Items will not be scratched, dented, scuffed, loosened, shifted, or otherwise damaged, but Company will take reasonable precautions to reduce such risks.

16.2 Inherent Moving Risks

Customer acknowledges that moving involves inherent risk, including risk of scratches, scuffs, dents, shifting, vibration, tight-space contact, wall or floor contact, weather exposure, traffic conditions, load movement, and stress on furniture, fragile Items, particle board, pressboard, glass, mirrors, antiques, oversized Items, and Items with pre-existing weakness. To the fullest extent permitted by law, Customer assumes inherent moving risks except to the extent damage is proximately caused by Company's negligence, gross negligence, or willful misconduct, as applicable under law.

16.3 Items Company Is Not Responsible For

To the fullest extent permitted by law, Company shall not be liable for:

Normal wear and tear, minor scratches, minor scuffs, minor cosmetic damage, or ordinary handling marks incidental to moving;
Damage caused by inadequate, improper, unsafe, or customer-performed packing;
Damage caused by Items not properly disassembled, disconnected, prepared, emptied, secured, or serviced before the move;
Damage caused by inherent vice, fragility, defect, loose parts, weak joints, poor construction, particle board, pressboard, prior repairs, concealed damage, or pre-existing condition;
Damage caused by weather, traffic, acts of God, fire, theft, vandalism, road conditions, mechanical issues, building conditions, unsafe premises, or third parties outside Company's control, except to the extent caused by Company's gross negligence or willful misconduct;
Damage to Prohibited Items or Items Company advised Customer not to include;
Damage to plants, food, liquids, perishables, hazardous materials, cash, jewelry, firearms, ammunition, documents, or other Items Customer should personally transport;
Damage caused by Customer instructions that Company reasonably follows;
Loss of data, software, business records, revenue, profits, use, opportunity, or sentimental value; or
Damage arising from services not included in the accepted Order.

16.4 Limitation of Liability

To the fullest extent permitted by applicable law, Company's liability for loss of or damage to Items shall not exceed the lesser of:

The actual fair market value of the lost or damaged Item at the time of loss, taking into account age, condition, depreciation, pre-existing damage, and ordinary wear and tear;
The reasonable cost of repair, if repair is commercially reasonable;
The applicable limitation of liability, released value, valuation term, tariff limitation, or other limitation permitted by applicable law and incorporated into or applicable to the accepted Order; or
Any lower amount required or permitted by applicable law.

Company shall not be liable for replacement cost, sentimental value, special value, collector value, lost profits, loss of business, loss of use, loss of data, diminution in value, punitive damages, exemplary damages, indirect damages, incidental damages, special damages, or consequential damages, except to the extent such limitation is prohibited by applicable law.

16.5 Exclusive Remedies

Customer's exclusive remedy for loss of or damage to Items shall be repair, replacement, or limited compensation as determined by Company, subject to this Agreement, the accepted Order, applicable law, and any applicable tariff or valuation terms.

Damage Claims

17.1 Inspection and Notice

Customer shall inspect the Items and service locations within a reasonable period after completion of the Services. Customer must provide Company with written notice of any claim for damage, loss, or service-related issue within three (3) calendar days after completion of the Services. The written notice must identify the affected Item or property, describe the claimed damage or loss, provide photos if available, state the amount claimed if known, and explain why Customer believes the damage or loss occurred during Company's Services.

17.2 Failure to Provide Timely Notice

Failure to provide written notice within three (3) calendar days may prejudice Company's ability to investigate the claim and, to the fullest extent permitted by law, may constitute a waiver of the claim.

17.3 Investigation

Customer shall provide Company a reasonable opportunity to inspect the claimed damage, review documentation, request photos, interview personnel, and evaluate repair, replacement, or other resolution options before Customer repairs, replaces, disposes of, alters, or moves the allegedly damaged Item. Company shall not be responsible for any claim where Customer fails to provide reasonable access, documentation, or opportunity to investigate.

Storage and Third-Party Facilities

18.1 Customer-Controlled Storage

If Items are moved to or from a storage unit, warehouse, portable container, third-party storage facility, senior living facility, commercial facility, restoration facility, or other non-Company-controlled location, Customer is responsible for the condition, security, access, suitability, climate, pest control, insurance, rules, and fees of that location unless Company expressly agrees otherwise in writing.

18.2 Third-Party Storage or Partners

If Company assists with transportation to or from a third-party storage provider or facility, Company is not responsible for the acts, omissions, rates, rules, access limits, security, storage conditions, damage, loss, theft, delay, or conduct of any third-party storage provider, facility, landlord, building manager, or other third party.

18.3 Company Custody

Company does not take responsibility for long-term storage, warehousing, inventory control, storage security, or storage insurance unless those services are expressly agreed in writing in the accepted Order or a separate storage agreement.

Estimate Revisions; Change Orders; No Material Edits After Acceptance

19.1 Accepted Order Controls

The accepted Order controls the job-specific details of the Services, including Customer identity, addresses, move date, services selected, estimated charges, deposit amount, scope of work, and any specific job notes included at the time of acceptance.

19.2 Revisions After Acceptance

If the scope, pricing, services, date, addresses, crew size, truck needs, or material terms change after Customer accepts the Order, Company may issue a revised estimate, revised Order, change order, invoice update, written scope update, text confirmation, email confirmation, or other documented modification. Customer's written or electronic approval of such revision may be required before Company performs additional work or honors the revised terms.

19.3 Text Messages and Informal Communications

Text messages, emails, phone calls, electronic messages, and QuoteIQ notes may be used to document scheduling, access instructions, move-day logistics, customer-approved scope changes, customer-directed risk, and other operational issues. Such communications do not override this Agreement unless the communication expressly states that it modifies this Agreement and is accepted by Company in writing or electronically.

19.4 Accepted Estimate Record

Company's internal policy is to preserve accepted estimate records when reasonably possible. Customer acknowledges that if changes are required after acceptance, Company may create a revised Order or documented change record rather than materially changing the original accepted Order.

Indemnification

20.1 Customer Indemnity

To the fullest extent permitted by law, Customer shall indemnify, defend, and hold harmless Company and its members, managers, employees, contractors, subcontractors, agents, insurers, successors, and assigns from and against any and all claims, demands, actions, losses, damages, liabilities, fines, penalties, costs, expenses, attorneys' fees, and court costs arising out of or relating to:

Customer's breach of this Agreement or the accepted Order;
Customer's inaccurate, incomplete, or misleading information about the scope, Items, access, value, condition, ownership, or risk of the move;
Customer's inclusion of Prohibited Items, hazardous materials, illegal items, or undisclosed Valuable Items;
Customer's failure to prepare, pack, disclose, disconnect, service, or secure Items properly;
Injury, death, or property damage caused by Customer, Customer's representatives, premises conditions, pets, children, guests, building conditions, or third parties outside Company's control;
Third-party claims involving ownership, possession, authority, liens, security interests, building access, storage, or legal right to the Items; or
Customer-added tasks, changed scope, unsafe conditions, or instructions given by Customer.

20.2 Company Indemnity

To the extent required by applicable law and subject to the limitations in this Agreement, Company shall be responsible for third-party claims directly arising from Company's gross negligence or willful misconduct in performing the Services, provided Customer promptly notifies Company in writing and reasonably cooperates with Company's defense and investigation.

Termination; Suspension of Services

Company may suspend, pause, decline, or terminate Services if:

Customer fails to pay required amounts;
Customer materially changes the scope;
Customer fails to provide safe or lawful access;
Customer includes Prohibited Items;
Conditions create unreasonable risk to personnel, property, equipment, vehicles, or third parties;
Customer, Customer's representative, or any third party engages in abusive, threatening, unsafe, unlawful, or obstructive conduct;
The Services cannot reasonably be performed as scheduled due to circumstances outside Company's control; or
Customer otherwise breaches this Agreement or the accepted Order.

Termination or suspension shall not relieve Customer of responsibility for Services performed, time incurred, costs incurred, deposit forfeiture, additional charges, or other amounts due.

Force Majeure

Company shall not be liable or responsible to Customer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in performing its obligations under this Agreement, other than Customer's payment obligations, if and to the extent such failure or delay is caused by or results from events beyond Company's reasonable control, including without limitation acts of God, storms, floods, fires, weather, road closures, traffic accidents, public emergencies, illness, labor shortages, vehicle breakdowns, equipment failure, utility failure, governmental orders, civil unrest, war, terrorism, pandemics, building restrictions, elevator outages, loading dock issues, transportation disruptions, or other events outside Company's reasonable control.

Company shall use commercially reasonable efforts to notify Customer of material delays and resume performance when reasonably practicable after the force majeure event ceases.

Governing Law; Dispute Resolution; Venue; Attorney's Fees

23.1 Governing Law

This Agreement, the accepted Order, the Services, and any dispute, claim, or controversy arising out of or relating to this Agreement, the Services, any move, payment, damage claim, interpretation, performance, breach, termination, or validity shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to conflict-of-law principles.

23.2 Exclusive Venue

Any dispute, claim, action, collection matter, or legal proceeding arising out of or relating to this Agreement, the accepted Order, payment, the Services, damages, or any move performed by Company shall be brought exclusively in a court of competent jurisdiction located in Allen County, Indiana, unless applicable law requires otherwise.

23.3 Attorney's Fees and Costs

In any dispute, collection action, claim, or legal proceeding arising from or relating to this Agreement, the accepted Order, payment, the Services, or any move performed by Company, the prevailing party shall be entitled to recover reasonable attorneys' fees, court costs, filing fees, service fees, collection costs, and other reasonable expenses incurred, to the fullest extent permitted by law.

23.4 Waiver of Jury Trial and Class Actions

To the fullest extent permitted by law, the Parties knowingly and voluntarily waive any right to a jury trial and any right to bring or participate in a class action, collective action, representative action, or consolidated proceeding arising out of or relating to this Agreement, the accepted Order, or the Services.

Electronic Signatures; Electronic Records; Electronic Acceptance

This Agreement, any Order, Estimate, invoice, addendum, attachment, terms and conditions, or other document incorporated herein or presented to Customer in connection with the Services may be executed, accepted, acknowledged, or agreed to by electronic signature, electronic acceptance, digital signature, typed name, checkbox confirmation, click-through acceptance, signature captured through Company's electronic estimate, invoicing, payment, or signature platform, or by any other electronic sound, symbol, or process attached to or logically associated with such record and executed or adopted by Customer with the intent to sign, accept, approve, pay, or agree to the applicable record.

Customer expressly consents to the use of electronic records and electronic signatures in connection with this Agreement, the Services, any Order, Estimate, invoice, addendum, attachment, and all related transaction documents. Customer acknowledges and agrees that any electronic signature or electronic acceptance shall have the same legal force and effect as an original handwritten signature and shall be binding and enforceable against Customer to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act, 15 U.S.C. § 7001 et seq., and the Indiana Uniform Electronic Transactions Act, Ind. Code § 26-2-8 et seq.

The Parties agree that electronic records, electronically signed documents, timestamps, acceptance records, payment records, downloaded PDFs, email records, text message records, delivery records, viewed records, and other electronically stored records maintained by Company or its electronic service provider, to the extent available, shall be admissible and may be used to establish the existence, terms, acceptance, timing, payment, and enforceability of this Agreement, any Order, Estimate, invoice, addendum, attachment, or related transaction document.

Customer agrees not to contest the validity, enforceability, admissibility, or binding effect of this Agreement, any Order, Estimate, invoice, addendum, attachment, or related transaction document solely because it was created, transmitted, presented, signed, accepted, approved, paid, stored, or maintained electronically.

Customer Acceptance Through QuoteIQ or Other Platform

Customer agrees that Customer's electronic signature, electronic acceptance, approval, payment, deposit payment, checkbox confirmation if available, click-through acceptance if available, or other electronic action taken through QuoteIQ or any other estimate, invoicing, payment, or signature platform used by Company constitutes Customer's acceptance of:

The accepted Order;
The estimate and pricing terms;
The scope of work;
The deposit and payment terms;
These Service Agreement Terms and Conditions;
Any attached, linked, uploaded, displayed, included, incorporated, or referenced documents; and
Any terms and conditions made available as part of the same transaction.

Customer does not need to sign this Agreement separately if Customer electronically signs, accepts, approves, or pays the accepted Order through Company's electronic platform. Company may require digital signature before estimate acceptance and before deposit payment. Customer acknowledges that signing, accepting, approving, or paying the Order through Company's electronic platform is intended to bind Customer to this Agreement and all incorporated terms.

Customer is responsible for reviewing all documents made available before signing, accepting, approving, or paying electronically. Customer may request a copy of any electronically signed or accepted document from Company, and Company may provide such copy electronically unless otherwise required by applicable law.

Notices and Communications

Customer agrees that Company may communicate by phone, text message, email, QuoteIQ, ClientHub, payment platform, or other electronic means using the contact information provided by Customer. Customer is responsible for providing accurate contact information and monitoring communications related to the Services.

Formal legal notices shall be in writing and may be delivered personally, by certified mail, by nationally recognized overnight courier, or by email where permitted by law and supported by transmission or delivery records.

Entire Agreement; Order of Control

This Agreement, together with the accepted Order and any attached, linked, uploaded, displayed, referenced, or incorporated documents, constitutes the entire agreement between the Parties regarding the Services and supersedes all prior or contemporaneous representations, statements, advertisements, estimates, text messages, phone calls, emails, discussions, negotiations, messages, understandings, or alleged promises relating to the same Services.

No modification shall be valid unless in writing and signed or electronically accepted by both Parties, except that operational communications may document scheduling, access instructions, move-day logistics, customer-approved scope changes, customer-directed risk, or customer instructions without modifying the general legal terms of this Agreement unless expressly stated otherwise.

If there is a conflict between this Agreement and the accepted Order, the accepted Order shall control only as to job-specific details such as Customer identity, addresses, date, time, services selected, estimated charges, deposit amount, and scope of work. This Agreement shall control as to general legal terms, risk allocation, limitations of liability, payment rights, cancellation terms, dispute resolution, electronic acceptance, and entire agreement terms unless the accepted Order expressly states otherwise and is accepted by Company.

Amendments

This Agreement may be amended only by a written or electronic record accepted by Company and Customer. Company may update its standard Service Agreement Terms and Conditions from time to time, but the version applicable to a particular Order shall be the version accepted or incorporated in connection with that Order unless otherwise agreed in writing.

Severability

If any provision or portion of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

No Waiver

No waiver of any term, provision, condition, right, or remedy under this Agreement shall be effective unless in writing and accepted by the Party against whom the waiver is asserted. A waiver on one occasion shall not be deemed a waiver on any other occasion.

Assignment

Customer may not assign, transfer, or delegate this Agreement or any rights or obligations under it without Company's prior written consent. Company may assign, transfer, delegate, or subcontract this Agreement or any performance obligations to an affiliate, successor, purchaser, contractor, subcontractor, or service provider, provided Company remains responsible for overall coordination of the Services as required by applicable law.

Third-Party Beneficiaries

Except as expressly provided for indemnified parties, this Agreement is intended only for the benefit of Company and Customer and does not create rights or remedies for any third party.

Customer Acknowledgment

By electronically signing, accepting, approving, or paying the accepted Order, Customer acknowledges and agrees that:

Customer has had the opportunity to review this Agreement before acceptance;
Customer understands that the estimate is not a fixed quote, guaranteed price, maximum price, price ceiling, cap on charges, or flat rate unless expressly stated otherwise in a separate written agreement signed or electronically accepted by Company;
Customer understands that standard labor is billed at $90.00 per mover, per hour, unless a different written rate is expressly stated in the accepted Order;
Customer understands that Company does not provide package services, bundled moving deals, special promotional service packages, or flat-rate moving services unless expressly stated in a separate written agreement signed or electronically accepted by Company;
Customer understands that final charges may change if the scope, access, inventory, packing condition, move conditions, requested Services, crew size, truck needs, or actual time required changes;
Customer understands that the deposit is required to reserve the move and may be forfeited under the cancellation or rescheduling terms;
Customer understands that Company is not an insurer of Customer's Items;
Customer is responsible for disclosing Valuable Items, Specialty Items, Prohibited Items, access issues, pre-existing damage, oversized Items, tight access, premises risks, and special conditions before the move;
Customer is responsible for reviewing all documents made available through Company's electronic platform before accepting, signing, approving, or paying;
Customer understands that Company may document Items, premises, access conditions, and job-site conditions through photos, videos, notes, messages, and electronic records; and
Customer agrees to be bound by this Agreement, the accepted Order, and all incorporated terms and conditions.

Optional Physical Signature Acknowledgment

This section is provided for circumstances where Company requests a physical signature. Customer acknowledges that physical signature is not required when Customer has electronically signed, accepted, approved, or paid through Company's electronic platform.