ASAP Moving Terms and Conditions

Effective Date: April 23, 2026

These Terms and Conditions govern moving services and related communications provided by ASAP Moving.

1. Scope of Services
ASAP Moving provides residential moving labor and transportation services, including loading, transport,
unloading, and placement of household goods as requested by the customer. Unless agreed in writing, services
do not include rigging, hoisting, appliance installation, plumbing, electrical work, carpentry, or structural work.
ASAP Moving reserves the right to refuse service in unsafe, unlawful, or unreasonable conditions.

2. Rates and Minimum Charges
Standard labor is billed at the rates provided in the approved estimate or invoice. Unless otherwise stated in
writing, services are subject to a two-hour minimum. Time begins upon arrival at the origin and ends upon
completion at the destination. Travel time may apply outside the normal local service area.

3. Deposits, Rescheduling, and Cancellations
A deposit may be required to reserve a scheduled date. Deposits are non-refundable unless otherwise stated in
writing. Customers may reschedule one time with at least 72 hours of notice before the scheduled move. Less
than 72 hours of notice may result in forfeiture of the deposit.

4. Payment Terms
The remaining balance is due immediately upon completion of services unless otherwise stated in writing. Unpaid
balances may be subject to collection costs, interest, and reasonable attorney's fees where permitted by law.

5. Customer Responsibilities
The customer is responsible for:
- providing safe and clear access
- securing any needed parking permits or building access
- disclosing fragile or high-value items in advance
- removing hazardous, flammable, explosive, perishable, or illegal materials
- emptying drawers and contents unless otherwise agreed

6. High-Value Items
Any individual item valued over $5,000 must be disclosed in writing before services begin. Items not disclosed in
advance are subject only to the standard limitation of liability stated below.

7. Truck Capacity and Overflow
Truck capacity and crew time are estimated based on the information provided before the move. Actual volume
may differ from what was represented in advance. Oversized items, garage or storage overflow, undisclosed
items, or unexpectedly high volume may require a second trip, additional truck space, additional labor time, or
scheduling adjustments. Additional time, labor, travel, or logistics required because of overflow or excess volume
will be billed accordingly.

8. Limitation of Liability
ASAP Moving's liability for loss or damage is limited to the lesser of:
- the actual cash value of the item at the time of loss
- $75,000 per shipment
- the total amount paid for services

ASAP Moving is not liable for indirect, incidental, special, consequential, or punitive damages, loss of use,
emotional distress, pre-existing damage, structural weakness in furniture, ready-to-assemble furniture,
mechanical or electronic malfunction, items packed by the customer, or concealed damage not noted at delivery.

9. Claims Procedure
Claims for loss or damage must be submitted in writing within three (3) calendar days of move completion and
must include a written description, photographs, and estimated value. Failure to provide written notice within that
period constitutes waiver of the claim.

10. Unsafe Conditions / Right to Refuse Work
ASAP Moving may pause, suspend, or terminate services if conditions present a risk of injury or property
damage, including unsafe structures, aggressive animals, icy or hazardous walkways, or items exceeding safe
lifting limits.

11. Delays Beyond Our Control
ASAP Moving is not liable for delays or failure to perform caused by weather, natural disasters, road closures,
traffic, labor shortages, governmental action, or other events beyond reasonable control.

12. Indemnification
The customer agrees to indemnify and hold harmless ASAP Moving from claims arising out of improperly packed
goods, undisclosed high-value items, hazardous materials, or structural defects in furniture or property.

13. Dispute Resolution / Venue
Any dispute arising from services provided by ASAP Moving shall be brought exclusively in a court of competent
jurisdiction located in Allen County, Indiana. The prevailing party is entitled to reasonable attorney's fees and
costs where permitted by law.

14. Severability
If any provision of these Terms and Conditions is found unenforceable, the remaining provisions remain in full
force and effect.

15. Entire Understanding
These Terms and Conditions, together with any approved estimate, invoice, or written service details, represent
the understanding between ASAP Moving and the customer unless otherwise modified in writing.

16. SMS Terms and Conditions
By providing your phone number to ASAP Moving through our website, forms, estimate requests, scheduling
process, or direct communication, you consent to receive text messages related to your inquiry, estimate,
appointment, move, invoice, payment, and customer support.

SMS program details
- Messages may include estimate notifications, appointment confirmations, service updates, invoice notices,
payment confirmations, and customer care messages.
- Message frequency may vary depending on your interaction with ASAP Moving.
- Message and data rates may apply depending on your mobile carrier and plan.
- Consent to receive text messages is not a condition of purchase.

Opt-out
You may opt out of text messaging at any time by replying STOP to any message.

Help
For assistance, reply HELP or contact us directly at:

ASAP Moving
Phone: (260) 900-2483
Email: elijah@asapmovingco.com

Privacy
Information obtained as part of the SMS consent process will not be sold or shared with third parties for their own
marketing purposes. For more information, please review our Privacy Policy.

17. Contact Information
ASAP Moving
Fort Wayne, Indiana
Phone: (260) 900-2483
Email: elijah@asapmovingco.com
Website: asapmovingco.com