ASAP Moving Privacy Policy

Effective Date: April 23, 2026
Last Updated: June 27, 2026

ASAP Moving Co. LLC, doing business as ASAP Moving, respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.

By using our website, requesting an estimate, scheduling services, submitting a form, contacting us, applying to work with us, or otherwise communicating with ASAP Moving, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us, request an estimate, schedule a move, submit a form, communicate with us, make a payment, apply to work with us, or use our website.

The information we may collect includes:

• Name

• Phone number

• Email address

• Service addresses

• Origin and destination addresses

• Move details and job information

• Photos, videos, or other information you voluntarily provide

• Payment and invoice-related information

• Estimate, invoice, and transaction history

• Communication history, including calls, emails, text messages, voicemails, and form submissions

• Customer support requests

• Reviews, feedback, or testimonials you provide

• Website usage information

• Applicant or hiring-related information, if you apply to work with us

1. How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Provide estimates

• Schedule estimates and moving services

• Plan, prepare, and perform moving-related services

• Communicate before, during, and after a move

• Send appointment confirmations and service updates

• Send invoices, payment links, receipts, and payment confirmations

• Process deposits, balances, refunds, and related transactions

• Provide customer support

• Document job details, job-site conditions, and service-related issues

• Investigate and respond to claims, disputes, or service concerns

• Improve our services, systems, website, and customer experience

• Maintain internal business records

• Comply with legal, insurance, accounting, tax, and operational obligations

• Evaluate applications from people interested in working with ASAP Moving

1. Website, Forms, Analytics, and Tracking Tools

When you visit our website, submit a form, request an estimate, click a call or text button, interact with embedded website tools, or navigate through our pages, we may collect website usage information.

This may include:

• Pages visited

• Form submissions

• Device and browser information

• IP address or approximate location

• Referral source

• Time spent on pages

• Clicks, interactions, and conversion activity

• Other technical or usage information

We may use website hosting platforms, analytics tools, advertising platforms, review widgets, form tools, CRM systems, scheduling tools, and similar third-party services to operate our website, understand visitor activity, improve our services, communicate with customers, and measure marketing performance.

1. SMS and Text Messaging

If you provide your phone number, contact us, submit a form, request an estimate, schedule a move, or otherwise communicate with ASAP Moving, you may receive text messages from us related to your inquiry, estimate, appointment, move, invoice, payment, customer support, or other service-related communications.

These messages may include:

• Estimate follow-up

• Scheduling updates

• Appointment confirmations

• Move-day communication

• Crew arrival or timing updates

• Invoice and payment reminders

• Customer support messages

• Claim or service issue communication

Message frequency may vary depending on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly at (260) 900-2483.

ASAP Moving does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties for their own marketing purposes.

1. Email Communications

We may use your email address to send estimate information, appointment details, invoices, payment confirmations, service updates, customer support messages, review requests, or other communications related to your interaction with ASAP Moving.

You may request that we stop sending non-essential marketing or promotional emails. However, we may still send operational, transactional, or service-related emails involving active estimates, scheduled services, invoices, payments, customer support, claims, legal notices, or business records.

1. Applicant and Hiring Information

If you apply to work with ASAP Moving, submit a firefighter application, submit a crew application, contact us about work opportunities, or provide hiring-related information, we may collect information such as:

• Name

• Phone number

• Email address

• Work history

• Availability

• Firefighter, EMS, or public safety background

• Moving, driving, labor, or customer service experience

• Driver’s license or driving-related information, if requested

• Application responses

• References

• Interview notes

• Other information you voluntarily provide

We use applicant information to evaluate applications, communicate with applicants, schedule interviews, verify qualifications where appropriate, make hiring or contractor decisions, and maintain internal business records.

1. Photos, Videos, and Job Documentation

We may collect photos, videos, notes, messages, and other documentation related to estimates, move planning, job-site conditions, access conditions, packing, loading, unloading, furniture condition, pre-existing damage, completed work, claimed damage, or service issues.

We may use this documentation for:

• Estimating

• Move planning

• Job preparation

• Quality control

• Training

• Customer support

• Claim investigation

• Insurance communication

• Dispute resolution

• Legal compliance

• Internal business records

We will not intentionally use identifiable customer property, address information, or personal information for marketing without permission unless the image or video does not reasonably identify the customer or private information.

1. Payment Information

We may use third-party payment processors, invoicing platforms, and financial service providers to process deposits, invoices, balances, refunds, and related transactions.

Payment-related information may include transaction amounts, payment status, invoice history, billing contact information, and confirmation details.

ASAP Moving does not directly store full credit card numbers unless expressly stated by the payment provider or required for transaction processing through a secure provider. Payment information is handled through third-party payment processors and platforms according to their security practices and privacy policies.

1. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only as reasonably necessary with trusted service providers and business tools that help us operate our business, including:

• Payment processors

• Invoicing platforms

• Customer communication platforms

• CRM systems

• Scheduling tools

• Website hosting providers

• Form tools

• Messaging providers

• Analytics tools

• Advertising platforms

• Review widgets

• Insurance providers

• Accountants, attorneys, or other professional advisors

• Contractors, subcontractors, or personnel assisting with service delivery

These providers may process information on our behalf for business operations, service delivery, communication, payment processing, legal compliance, claim handling, or internal business purposes.

We may also disclose information if required by law, court order, legal process, insurance investigation, dispute resolution, fraud prevention, safety concerns, or to protect the rights, property, or safety of ASAP Moving, our customers, our personnel, or others.

1. Reviews and Testimonials

If you leave a review, testimonial, or public feedback about ASAP Moving, that information may be visible to the public depending on the platform you use, such as Google, social media, or third-party review sites.

We may display or reference reviews and testimonials on our website, marketing materials, or social media, provided we do not intentionally disclose private information beyond what you have made public or authorized.

1. Third-Party Services

Our website and business systems may use third-party providers for forms, payment processing, messaging, automation, analytics, advertising, customer communication, scheduling, review display, website hosting, and similar services.

These third-party providers may collect, process, or store information according to their own privacy policies and terms. ASAP Moving is not responsible for the privacy practices of third-party websites, platforms, or services that we do not control.

1. Data Security

We take reasonable steps to protect your information and use reputable business tools and service providers to help safeguard customer data.

However, no method of transmission, processing, or storage is completely secure. We cannot guarantee absolute security of information transmitted through our website, text messaging, email, payment systems, or other communication channels.

1. Data Retention

We retain customer, applicant, communication, transaction, and job-related information for as long as reasonably necessary to operate our business, provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, investigate claims, support accounting or tax requirements, and improve our operations.

The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, legal or business requirements, and whether the information relates to an active estimate, completed move, payment, claim, dispute, application, or business record.

1. Your Choices

You may contact us at any time if you would like to:

• Update your contact information

• Ask questions about how your information is used

• Request that we stop contacting you by text for non-essential communications

• Request that we stop contacting you by email for non-essential communications

• Ask questions about information you have submitted to us

Please note that we may still need to send operational or service-related communications involving active inquiries, estimates, scheduled services, appointment updates, invoices, payment confirmations, customer support, claims, legal notices, or business records.

To opt out of SMS communications, reply STOP to any text message from us. For assistance, reply HELP or contact us directly at (260) 900-2483.

1. Children’s Privacy

Our services are intended for adults and individuals who are able to request, schedule, or authorize moving services. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

1. Links to Other Websites

Our website may contain links to third-party websites, platforms, payment pages, review pages, social media pages, or other external services.

We are not responsible for the content, privacy practices, or security of third-party websites or services. You should review the privacy policies of any third-party websites or platforms you visit.

1. Contact Information

If you have questions about this Privacy Policy or how your information is used, you may contact us at:

ASAP Moving Co. LLC
Fort Wayne, Indiana
Phone: (260) 900-2483
Email: elijah@asapmovingco.com
Website: asapmovingco.com

1. Changes to This Policy

ASAP Moving may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date or updated date.

Your continued use of our website, communication with us, or use of our services after updates are posted means you accept the updated Privacy Policy.